Terms and Conditions for Leyton Carpet Cleaners

These Terms and Conditions set out the basis on which Leyton Carpet Cleaners provides domestic and commercial carpet cleaning services, together with associated upholstery, rug, and stain treatment services where agreed in writing or confirmed during the booking process. By making a booking, the customer agrees to be bound by these terms, which are designed to create a clear and fair arrangement between the customer and the service provider. Nothing in these terms affects any statutory rights that cannot be excluded under applicable law.

Throughout this document, references to “we”, “us”, and “our” mean the service provider operating under the name Leyton Carpet Cleaners, and references to “you” and “your” mean the customer receiving the services. These terms apply to all services unless a separate written agreement has been made. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

The services are intended to be delivered with reasonable skill and care, using methods and products that are suitable for the agreed cleaning task. As carpet cleaning conditions can vary depending on fibre type, age, previous treatment, wear, moisture sensitivity, and staining history, outcomes may differ from one property to another. The customer acknowledges that cleaning is a restorative service and cannot guarantee complete removal of all marks, odours, or damage in every case.

1. Booking Process

A booking with Leyton Carpet Cleaners is only confirmed once we have accepted the requested appointment and, where applicable, received any required deposit or prepayment. Requests may be made through accepted communication methods and must include accurate information about the property, access, the areas to be cleaned, and any known issues relevant to the work. We may rely on the information provided when setting the service scope, estimated duration, and price.

Before confirming a carpet cleaning appointment, we may ask questions about carpet construction, room size, furniture movement, parking restrictions, floor access, and the presence of pets, stains, or contamination. This is so we can choose the appropriate equipment and method, and so that we can inform you of any limitations or additional charges before work begins. If the details supplied are incomplete or incorrect, we may revise the price or the timing of the appointment.

Any quotation given before inspection is based on the information available at the time and is not a fixed offer for any additional work not described in the booking. Where a site inspection shows that the actual conditions differ materially from those described, we reserve the right to amend the quotation or decline the service if the work would be unsafe, impractical, or unsuitable. The customer will be informed of any such change as soon as reasonably possible.

2. Service Scope and Customer Responsibilities

We will carry out the agreed carpet cleaning or related service in a professional manner, using a method selected by us unless a particular method has been expressly agreed in advance. This may include hot water extraction, low-moisture cleaning, spot treatment, deodorising, or pre-treatment, depending on the carpet type and the condition of the area. Any additional services not expressly included in the booking may be subject to extra charges.

You are responsible for ensuring that the area to be cleaned is reasonably prepared before our arrival. This includes removing fragile items, valuables, small personal possessions, and any items that could be damaged during access or cleaning. Where furniture moving has not been agreed, we may clean around fixed or heavy objects only. If we agree to move items, this will be done at your risk unless damage is caused by our negligence.

We may refuse to clean items or areas that are excessively soiled, infested, contaminated, water-damaged, structurally unsafe, or otherwise unsuitable for standard cleaning processes. Carpet cleaning services cannot remove every form of permanent staining, discolouration, dye migration, wear patterns, or pre-existing fibre damage. In some cases, the best available result may still leave visible marks or changes in texture or appearance.

3. Payments

Payment terms will be confirmed at the time of booking or before the service begins. Unless otherwise agreed, payment is due immediately upon completion of the work. We may accept bank transfer, card payment, cash, or other agreed methods, but we are not obliged to accept any particular form of payment. If a deposit is required, the amount and conditions of that deposit will be specified in advance.

All prices are quoted in pounds sterling unless stated otherwise. Prices may be calculated by room, area, item, or hourly basis, and may be adjusted if the actual work differs from the original booking details. Additional charges may apply where the customer requests extra stain treatment, unexpected contamination, unusually difficult access, parking costs, waiting time, or return visits caused by factors outside our control.

If payment is not received on time, we may charge reasonable late payment fees or interest where permitted by law, and we may suspend any further work until overdue amounts are settled. The customer will remain responsible for all sums due under the booking. If a payment dispute arises, the customer should raise it promptly so that it can be reviewed in good faith.

4. Cancellations, Rescheduling and Access

You may cancel or reschedule a booking by giving reasonable notice before the appointment time. Cancellations made at short notice may attract a charge if we have already reserved labour, equipment, or travel time for the appointment. Any deposit paid may be retained or applied against cancellation charges where this has been made clear at the time of booking.

We may cancel or reschedule if we are unable to perform the service safely, if access is not available, if the property conditions are unsuitable, or if circumstances beyond our control prevent attendance. In such cases, we will try to offer an alternative appointment. We are not liable for indirect losses arising from a reasonable change of schedule, but we will act fairly and communicate any change as soon as possible.

It is your responsibility to ensure that someone is present at the agreed time, or that suitable access arrangements have been made. If we arrive and cannot gain access, or if the work cannot proceed because the area is not ready, we may charge for lost time, travel, or a failed visit. Delays caused by traffic, weather, or other external factors may affect arrival times, but we will aim to keep you informed where practical.

We recognise that flexible arrangements are sometimes necessary, but repeated changes, missed appointments, or failure to provide access may result in future bookings being declined. Where a cancellation is caused by our own inability to attend, any payment taken in advance for the affected service will be refunded or rescheduled at your choice, unless the parties agree otherwise. This does not affect any rights you may have under consumer law.

5. Liability and Limitations

We will exercise reasonable care and skill when providing Leyton Carpet Cleaners services, and we will take appropriate steps to protect property while working. However, the customer acknowledges that carpet and fabric cleaning may carry some inherent risk, especially where items are old, delicate, poorly maintained, incorrectly installed, colour-sensitive, or previously treated with unsuitable products. We are not responsible for pre-existing damage or for deterioration caused by the condition of the materials being cleaned.

To the extent permitted by law, our liability is limited to direct loss or damage that is caused by our negligence or breach of contract. We do not exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded. We are not responsible for loss of profit, business interruption, missed opportunity, or any indirect or consequential loss resulting from the service.

If damage is alleged, you must notify us within a reasonable time and provide an opportunity to inspect the item or area before any repair or replacement is arranged. We may choose to repair, re-clean, or compensate for verified damage at our discretion and in accordance with applicable law. No claim will be considered where the damage resulted from normal wear, inherent weakness, misuse, hidden defects, or failure to follow aftercare instructions.

6. Waste Regulations, Materials and Environmental Handling

The customer must ensure that any waste, rubbish, or hazardous contamination present at the property is disclosed before work starts. We are not a general waste removal service unless this has been separately agreed. Any waste generated directly by the cleaning process will be handled in accordance with applicable waste management requirements and disposed of responsibly where removal is required.

We may use cleaning products, absorbents, stain removers, and other materials that are commercially appropriate for the task. You acknowledge that some products may leave a mild odour during drying or may require ventilation. Where specialist disposal is needed for contaminated materials, biohazards, bodily fluids, or chemical residues, we may refuse the work, apply an additional charge, or require the customer to arrange suitable waste handling in advance.

The customer must not ask us to dispose of illegal, unsafe, or improperly packaged materials through the cleaning service. If waste disposal is required as part of an agreed task, we will handle it in a lawful and proportionate way and in line with relevant environmental obligations. Any items removed from the premises in connection with the service will be treated according to the scope of the booking and may remain chargeable if disposal costs are incurred.

7. Complaints, Aftercare and Reattendance

If you are dissatisfied with the service, you should notify us as soon as reasonably possible after completion and provide a clear description of the concern. We may ask for photographs, access to inspect the area, or other information to assess the issue. In many cases, a re-clean or corrective visit may be the most appropriate solution, provided the issue falls within the scope of our responsibility.

The customer should follow any aftercare guidance that is provided, including ventilation, drying times, and restrictions on foot traffic or furniture replacement. Failure to follow reasonable aftercare advice may affect the final appearance of the carpet or fabric and may limit any remedy available. Claims relating to issues that arise after the cleaning has been completed must be supported by evidence that the issue was caused by our work rather than by later use or external factors.

Any complaint will be handled fairly and within a reasonable time. The aim is to resolve matters professionally and without unnecessary delay. Nothing in this section prevents the customer from exercising rights available under consumer legislation.

8. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. If legal proceedings are required, the parties agree that the courts of England and Wales shall have jurisdiction, except where mandatory consumer protections provide otherwise.

By placing a booking with Leyton Carpet Cleaners, you confirm that you have read, understood, and agreed to these terms. We may update these Terms and Conditions from time to time, and the version in force at the time of booking will apply to that specific service unless a later change is agreed in writing.

Final agreement: these terms are intended to be clear, balanced, and compatible with standard service expectations for professional carpet cleaning services. If any wording is interpreted differently by reference to a translation or formatting issue, the meaning most consistent with the overall purpose of the agreement shall prevail. The customer is encouraged to review the terms carefully before confirming any appointment.